ZepRank FAQs: Business profiles, reviews & billing

ZepRank is a business profile, review and customer feedback workspace operated by Super Marketing in Jaipur, Rajasthan, India. It is independently operated and is not Google.

Create an account, verify your email when requested and choose an available plan or trial. Add your first business and confirm its details. A public review page can be set up with a Google review link; connect an authorized Google account when you need profile synchronization and review management.

Yes. You can manage your businesses, review pages, feedback and account from a phone. Use the bottom navigation for common tasks and Menu for the other available pages. On larger screens, use the sidebar. If a control is missing or unclear, send support the page address and a screenshot with private information removed.

Connect the account that owns or manages your Google Business Profiles. Available features also depend on your plan and account permissions.

No. ZepRank cannot hide or remove a review that is posted on Google. It helps your team prepare a response and organize private messages sent through your customer page. Google controls its own review publication and moderation decisions.

No. ZepRank helps organize your work and customer conversations. Ratings, rankings, review publication and moderation decisions remain outside our control.

You can set up an AI review page using your public Google review link and confirmed business details. Direct profile synchronization and Google review management need an authorized Google connection. AI drafting also requires an available provider, model and active plan access.

No. ZepRank helps you organize business information, review writing and customer follow-up. It does not guarantee search rankings, review counts or ratings, and it cannot control Google’s review decisions. Customer reviews should describe real experiences.

AI generates drafts for you to review and publish. Template auto-replies are a separate feature that requires permission, a saved template and your explicit opt-in.

Your account needs access to the review and AI features, an authorized Google connection, and a working AI provider and model configured by the administrator. Your current plan and account controls set the app limits; the AI provider can also apply its own rate or usage limits.

Only use wording that accurately describes your own genuine experience. Choose your own rating, read and edit the draft, and decide whether to publish it through your own Google account.

Open your business in AI Review Pages. Confirm the correct name and category, describe the work you do and list specific services or products. Then choose a language, tone and length. Those facts guide the draft; they do not prove what a particular customer bought or experienced.

Yes, when AI drafting is available. Select Generate another review after the first draft appears. The rating and saved writing preferences still apply. If the new request fails, the previous successful draft remains available. Customers should check every draft before sharing it.

Yes. Your subscription or custom account permissions set your maximum number of locations. Compare the current limits in the pricing section on our homepage.

Sign in and open Billing. Your subscription period, available invoices and current plans are shown there. Contact support with the payment reference if a successful payment is missing.

Check your term in Billing and contact support from your registered email or a signed-in ticket. Current checkout purchases cover the term you select. A separately authorized recurring payment mandate must also be cancelled with its provider. Read the Refund & Cancellation Policy for details.

Email support with your registered email, payment or invoice reference, payment date, amount and the issue. Eligibility and the request window are explained in the Refund & Cancellation Policy. Do not send card numbers, UPI PINs, passwords or OTPs.

The current trial period is shown on the Starter plan card and at signup. While the offer is active, eligible new accounts can start without a payment card or automatic charge. Choose a paid plan to continue paid features after the trial. Plan limits and integration requirements still apply.

Compare the current plans on the homepage or your Billing page. Each plan lists its live monthly and annual price, supported business locations, available features and usage limits. Applicable taxes are shown during checkout. Provider availability and configured integrations still apply.

No. Demo lasts one day, regardless of the billing period selector. Paid annual plans cover 12 months and are charged as one annual payment.

Use Contact Us before signing up, or open Support in your account to keep an existing enquiry with your workspace. Tell us which business or page you are working on and include the error message if there is one. Keep passwords, verification codes and API keys private.

Disconnecting removes saved Google connection tokens and stops local automation. It does not automatically delete synced records, close your account or cancel a paid term. You can also revoke access in your Google account connections.

Email support from your registered address with the subject Data deletion request. Identify the account or review page and what you want removed. We verify ownership and explain any billing, legal, security or backup retention exceptions. See the Privacy & Data Policy.

Visit Contact Us for our current email, telephone, WhatsApp, address and business hours. Signed-in customers can also create a support ticket. Include the feature involved and any error message, with sensitive information removed.

Compare the location limits on our current plans and choose the capacity your business needs. Enterprise is designed for larger teams managing multiple business locations. Check the live plan card for its current price, feature access and profile limit. Connect only profiles you are authorized to manage.