These terms cover your account, service access, subscriptions, content and responsibilities. Read them together with the linked policies before creating an account or purchasing a plan.
The service & operator
ZepRank is operated by Super Marketing, Sanganer, Jaipur (Raj.) 302020. Contact support@zeprank.com or +91 85599 66013 during 9 AM to 8:30 PM IST. By creating an account or using ZepRank, you agree to these terms. If you act for a business, you confirm that you are authorized to do so.
Account eligibility & security
You must be at least 18 years old to create a business account. Provide accurate contact and billing information and keep it current. You are responsible for safeguarding your password, managing access to your account and promptly reporting suspected unauthorized use. Do not use someone else’s business profile or Google account without permission.
Features, access & usage limits
ZepRank provides tools for connected Google Business Profiles, review management, AI-assisted drafts, optional template-based auto-replies, local SEO tasks, customer review pages and private feedback. Access depends on your selected plan, location capacity, applicable usage controls, account permissions and configured third-party integrations.
Features may change as providers, APIs and the product evolve. We may limit requests to protect availability and prevent abuse. You need a suitable device and internet connection. Demo, Starter, Growth and Enterprise include all plan features with no app daily AI usage cap. Third-party availability and provider rate limits still apply.
One-day Demo
New accounts choosing Demo receive one day of access to all available features for one business profile, with no app daily AI usage cap. Demo does not renew monthly or yearly. No payment card is required and no automatic charge is made. After expiry, choose an available paid plan to continue using paid features.
Starter signup trial
While the signup offer is active, new accounts choosing Starter receive 30 days of free Starter access, starting when the account is created. No payment card is required and the trial does not authorize an automatic charge. Starter plan limits and configured integrations apply. To retain paid access after the trial, purchase a plan through Billing. Otherwise, paid features stop until you choose an available paid plan. Existing accounts do not receive another trial through this new-account offer, and other paid plans require payment.
Plans, payment & taxes
The plan price, monthly or annual billing period and applicable taxes are shown before payment. Payments are due through the checkout methods offered in the app. A paid plan is activated after successful payment verification; choosing a paid plan during registration does not by itself complete payment.
Your subscription dates and invoices are available in Billing. Current checkout purchases cover the selected term; a single payment does not by itself authorize recurring debits. If a separately authorized recurring arrangement applies, its renewal terms and cancellation method must be disclosed before you authorize it. Price changes apply to future purchases or renewals unless a separate agreement states otherwise.
Refund requests are governed by our Refund Policy. Ending future use, stopping renewal and requesting a refund are separate actions; see our Cancellation Policy.
Your content & permissions
You retain your rights in business information, reviews, feedback, prompts and other content you provide, subject to any rights of customers and third-party platforms. You grant us the permission reasonably needed to host, process, display and transmit that content to deliver the features you request. You are responsible for having the necessary rights and permissions and for keeping confidential or sensitive information out of public replies.
Review content must reflect genuine customer experiences. Do not create fake reviews, offer review incentives, impersonate customers, manipulate ratings, selectively block negative feedback or use the service to harass anyone. Our Acceptable Use Policy describes additional restrictions.
AI drafts & automation
AI may make mistakes, omit context or produce wording that is unsuitable for your business. Review and edit drafts before using them. A customer decides their own rating, wording and whether to publish a review on Google; ZepRank does not post a customer review on their behalf.
If you enable automatic business replies, you authorize eligible replies using your saved template and settings. Check those settings regularly and disable automation when it is no longer appropriate. You remain responsible for public communications made through your account.
Google & other third-party services
Google authorization is optional and subject to Google’s terms, permissions and platform policies. ZepRank is independent of Google and cannot guarantee profile verification, search rankings, review publication, review removal or continuing API access. AI, hosting, payment and other providers also have their own terms and availability. We may need to pause an integration if required by its provider or for security reasons.
Our software & intellectual property
ZepRank software, branding and site materials are owned by their respective rights holders. We provide a limited right to use the service for its intended business purposes while your account is eligible. You may not copy or resell the service, misrepresent ownership, bypass access controls or misuse our trademarks without permission.
Suspension, termination & data
We may restrict or suspend access where reasonably necessary to address non-payment, unlawful activity, a security incident, policy violations or a binding legal requirement. Where appropriate and practicable, we will explain the issue and an available resolution path. You can stop using the service and request account closure through support.
Subscription expiry does not automatically delete stored information. Our Privacy Policy and Data Deletion Policy explain information handling, requests and retention exceptions.
Availability, results & liability
We aim to provide a useful, reliable service, but do not promise uninterrupted access, error-free AI outputs, a particular number of reviews, a higher rating or improved search rankings. Service interruptions and third-party changes can affect features.
To the extent permitted by applicable law, the service is supplied on an as-available basis and we exclude responsibility for indirect or consequential losses such as lost profits, missed opportunities or reputational loss. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable consumer protections, fraud or other mandatory obligations.
Governing law, disputes & updates
These terms are governed by the laws of India. Please contact us first with sufficient details to help resolve a dispute. Any unresolved dispute may be brought before a court or authority with lawful jurisdiction; these terms do not remove any mandatory consumer complaint rights or statutory remedies.
We may revise these terms for product, operational or legal reasons and identify the current version with the date on this page. Material changes will be communicated through an appropriate account or website notice. New purchase terms will be available before you commit to a purchase.
Acceptable use
Use ZepRank to manage businesses you are authorized to represent and to support genuine customer conversations.
Who this policy applies to
This policy applies to account holders, authorized team members and people using public ZepRank review or feedback pages. It forms part of the Terms of Service. Business accounts must also follow the rules of connected services, including Google’s platform policies.
Authentic reviews & fair customer choice
- Base a review on a genuine personal experience. Customers must choose their own rating, wording and whether to publish.
- Do not buy, sell or fabricate reviews, impersonate a customer, post from multiple accounts to manipulate ratings, or arrange reviews for a competitor to damage their reputation.
- Do not offer money, discounts, gifts or other incentives in exchange for a review or for changing or removing criticism.
- Do not discourage negative reviews, route customers differently to suppress criticism or selectively solicit only positive reviews.
- Do not pressure customers to include particular claims, keywords or staff names in their reviews.
Google makes its own decisions about content on its platforms. See Google Maps’ prohibited and restricted content policy for its requirements.
Responsible use of AI & automation
Use AI to assist with expressing an actual experience or drafting a business reply. Check accuracy, tone and privacy before publishing. Do not generate fictitious experiences, misleading endorsements or defamatory claims. Do not use automation to spam people or bypass platform safeguards.
Unlawful or harmful content
Do not submit or distribute unlawful content, threats, harassment, hate, sexually exploitative material, malware, fraudulent offers or content that violates another person’s privacy or intellectual-property rights. Do not disclose private customer details in public replies or upload secrets such as passwords, access tokens or API keys in review text or prompts.
Account, API & service security
- Connect only Google accounts and business profiles that you are entitled to manage.
- Do not attempt to access another user’s account or data, defeat authentication, exploit vulnerabilities or interfere with service availability.
- Do not evade plan limits, rate limits or usage quotas through duplicate accounts, repeated retries or other workarounds.
- Do not scrape restricted data, export information without authority or use the platform for surveillance or unrelated profiling.
- Do not resell access, share credentials in an unsafe way or represent yourself as ZepRank or Google without authorization.
Reporting misuse or a security concern
Email support@zeprank.com with a description, relevant page URL or account reference and any evidence needed to investigate. Redact unrelated personal information. Do not publicly disclose another person’s private data or exploit a suspected vulnerability to prove that it exists.
How we respond
Super Marketing may investigate reports, limit requests, disable an affected feature, remove content we host, or suspend or close accounts where reasonably necessary to address a violation, security risk or legal requirement. Where appropriate and practicable, we will explain the action and allow you to respond. Enforcement on Google or another third-party platform remains that provider’s decision.
If you believe an action was mistaken, reply to the notice or contact support with the facts you want us to review. Refund questions are handled under the Refund Policy and applicable law.
Service disclaimer
Understand what ZepRank can assist with and which decisions remain with you and third-party platforms.
General product information
ZepRank is a software platform operated by Super Marketing, Sanganer, Jaipur (Raj.) 302020. Website material explains our features and is not legal, tax or other professional advice. The actual features available to an account depend on its plan, permissions and configured integrations. Illustrative examples are not live business results.
AI drafts need human judgment
AI-generated text may be inaccurate, incomplete, repetitive or inappropriate. Review and edit business replies, business descriptions and customer review drafts before using them. Do not rely on an AI draft as proof that an event occurred or as permission to make a claim about someone.
A customer review must represent that customer’s own experience and choice of rating. ZepRank does not guarantee the truth of information supplied by a user, nor does a generated draft replace the customer’s responsibility for what they publish.
No ranking, rating or revenue guarantee
We do not guarantee search positions, a specific Google rating, a number of reviews, increased sales, profile verification or review removal. Business results depend on many factors outside our control, including genuine customer experiences and third-party algorithms and decisions.
Independent of Google & other providers
ZepRank is not affiliated with, sponsored by or endorsed by Google. Google, Google Business Profile and other third-party names belong to their respective owners. Google controls its platform, permissions, content rules, review publication and API access.
AI, payment, hosting and messaging providers operate separate services. External links are provided for a relevant purpose; following them takes you to that provider’s service and policies. The presence of a link is not a guarantee about all of its content.
Availability & changes
Features can be affected by maintenance, connectivity, provider outages, permission changes, rate limits or API updates. We do not promise uninterrupted service or permanent availability of every integration. We may update product information and feature availability as the service changes.
Your rights & how to contact us
This disclaimer must be read with the Terms of Service and does not limit rights or remedies that cannot be excluded under applicable law. Contact support@zeprank.com or +91 85599 66013 during 9 AM to 8:30 PM IST if information on the site appears incorrect.
Contact the team if you have a question about how this policy applies to your account.
Contact us