Contact us within 7 calendar days of the relevant payment so we can review the issue. A request is assessed against the circumstances below; the window is not an unconditional money-back guarantee.
What this policy covers
This policy applies to payments made to Super Marketing for ZepRank subscriptions. Your invoice and checkout confirmation identify the plan, period, price and taxes paid. Any mandatory refund or consumer rights under applicable law take priority over this policy.
When a refund may be appropriate
- A verified duplicate payment or an amount charged incorrectly.
- A successful payment for which the purchased access was not provided and the issue cannot reasonably be resolved.
- A material service problem affecting what you purchased that you report promptly and that remains unresolved after investigation.
- Another case where a refund is required by applicable law or specifically agreed by us in writing.
Please raise requests within 7 calendar days of the relevant successful payment. Report suspected unauthorized or duplicate charges promptly even if you discover them later; we will investigate and apply the rights and payment-provider procedures relevant to the case.
When a refund is generally not available
Except where required by law or specifically agreed otherwise, we do not offer automatic refunds for a change of mind, unused portions of a billing period, choosing the wrong plan after using it, not connecting an eligible Google account, or failing to use available features. Google rankings, ratings, moderation decisions and AI wording preferences are not guaranteed outcomes.
Charges for independent third-party products, bank fees or services not purchased from us must be raised with the relevant provider. We assess genuine service failures on their facts rather than treating every third-party interruption as an automatic exclusion.
How to request a refund
- Email support@zeprank.com with the subject “ZepRank refund request”, or open a signed-in support ticket.
- Include your registered email, payment or invoice reference, payment date, amount and a clear description of the issue. You may include a screenshot with sensitive information removed.
- Tell us whether you want help restoring access, correcting a charge or requesting a refund. Do not send passwords, card numbers, UPI PINs or OTPs.
Review, decision & payment method
We verify the payment, account ownership and the issue raised. We may ask for information needed to investigate or first offer a reasonable technical remedy. We will communicate the decision and, if approved, whether the refund is full or partial and the amount involved.
Approved refunds are normally returned through the original payment method, subject to the payment provider’s supported process. Any different method must be agreed and verified. The time for the credit to appear depends on the payment provider and your bank; we can share an available refund reference. We do not promise an instant bank settlement.
Subscription access & cancellation
A refund may require cancellation or adjustment of the access associated with the refunded charge. Cancelling a subscription does not automatically issue a refund. Read the Cancellation Policy for ending future paid access.
Billing support
Super Marketing · Sanganer, Jaipur (Raj.) 302020. Email support@zeprank.com or call +91 85599 66013 during 9 AM to 8:30 PM IST. For an unresolved decision, reply to the same conversation and explain what you would like us to reconsider.
Cancellation & subscription access
Cancelling, requesting a refund, disconnecting Google and deleting an account have different effects. This page explains which action to take.
How to cancel
Sign in to your Billing page to check the plan and expiry date. To request cancellation or confirm that paid access should not continue, email support@zeprank.com from your registered address, or create a support ticket after signing in.
Include your registered email and subscription or invoice reference, and state whether you want to end access at the end of the paid period or request immediate account closure. We may verify account ownership before making account changes. Keep our confirmation for your records.
Renewals & recurring payment arrangements
The current ZepRank checkout purchases access for the monthly or annual term you select. Subscription reminders are not new payment authorizations. If you do not make another purchase, the paid term ends on its recorded expiry date.
If you have separately authorized a recurring payment mandate or a different written arrangement, cancel that mandate through the payment provider or relevant account controls and tell our support team before the next scheduled charge. We will confirm the steps applicable to your account. Do not assume that removing an app or simply signing out cancels a separate payment mandate.
Access after cancellation or expiry
Unless you request immediate closure or access must be restricted for a valid reason, an end-of-term cancellation allows use for the remainder of the paid period. After expiry, paid features and limits may no longer be available; any free access depends on the plans and permissions then offered.
Save any business information you need before access ends. Cancellation does not promise immediate removal of stored records and does not delete reviews or replies already published on Google.
Cancellation & refunds
Cancellation alone does not trigger a full or prorated refund for unused time. Refund requests are reviewed under our Refund Policy, including the 7-day request window and any mandatory legal rights. If you believe a charge is incorrect, contact us promptly with its reference.
Google connections & automation
To remove saved Google connection tokens and stop local automation, use the Disconnect action in the Business Profile workspace. You can also remove ZepRank’s access in your Google account connections. Disconnecting Google does not cancel a paid term or delete synced records by itself.
Account closure & deletion requests
If you want your account closed and information deleted, state this explicitly in your support request. We verify ownership, explain applicable retention exceptions and process the request as described in our Data Deletion Policy. Some billing, tax, security or dispute records may need to be retained.
Contact the team
Super Marketing, Sanganer, Jaipur (Raj.) 302020. Contact support@zeprank.com or +91 85599 66013 during 9 AM to 8:30 PM IST. If you have not received confirmation, follow up using the same conversation.
Contact the team if you have a question about how this policy applies to your account.
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