Your customer may open a review page while standing at the counter or leaving an appointment. The page needs to explain the next action quickly, without making them search for a small control.
Open the exact link you share
Copy the customer-page link for the correct business and open it on a phone. Check the business name and Google destination. Test the same link used on a website, message or printed card instead of relying only on an admin preview.
Check the first screen
- The business name should be readable without zooming.
- All five rating choices should be easy to reach.
- The next action should have a clear label.
- Nothing important should be hidden behind a floating bar or menu.
Choose a sample rating and see which flow opens. The business’s feedback settings may show a private message form instead of AI drafting for that rating. Make sure the form explains where the message goes and confirms a successful submission.
Read the draft, not only the success message
Where AI drafting is available, check the business name, saved description and relevant services against the wording. Check the language, tone and length as well. A polished sentence can still contain an incorrect fact.
Try Generate another review. Confirm that a new version uses the same settings. If a request fails, the page should keep the previous successful draft so the customer can continue without losing their work.
Test the handoff without posting a review
Use Copy & open Google and check that the correct business opens. Browser clipboard permissions can vary, so also check the manual-copy instructions if automatic copying is unavailable.
The customer still pastes the text and submits it from their own Google account. Stop before posting during a test. Never create a customer review just to check that a button works.
Repeat after meaningful changes
Run this check when you change a profile, Google link, writing setting or feedback route. It is also useful after an app update. If something is clipped or unclear, include the page address, phone/browser and a screenshot when asking the team for help.
Keep API keys, passwords and verification codes out of screenshots. For business setup, start with the profile checklist.